@article{oai:icu.repo.nii.ac.jp:00003141,
 author = {Mongkholnorakit, Mongkhol},
 issue = {45},
 journal = {国際基督教大学学報. II-B, 社会科学ジャーナル, The Journal of Social Science},
 month = {Sep},
 note = {P(論文)},
 pages = {95--123},
 title = {A Theoretical Model for Understanding Brand Loyalty Recovery:Concerning on Consumer Complaint Process and Producer Responsiveness},
 year = {2000}
}